返品ポリシー

7.1 The BUYER has the right to withdraw from the sale of goods/products within 14 days without giving any reason and without charging any penalty.

7.2 The buyer's right of withdrawal period begins on the day that the buyer or third party determined by the buyer receives the goods in the contracts related to the purchase of the product. At the same time, the buyer may exercise the right of withdrawal within the period from the establishment of the contract to the delivery of the goods.

7.3 In determining the period of the right of withdrawal; For products that are the subject of a single order and delivered separately, the day the buyer or the third party determined by the buyer receives the final product; For products consisting of more than one piece, the day on which the buyer or the third party determined by the buyer receives the last piece, In contracts where the product is delivered regularly for a certain period, the day on which the buyer or the third party determined by the buyer receives the first goods is taken as a basis.

7.4 The notification that the right of withdrawal has been exercised must be directed to the seller with a permanent data store before the right of withdrawal expires. You can exercise your right of withdrawal on our website shop.molturkiye.com, via +90 (212) 813 12 89 or shop.moltr@molgroup.com  via e-mail.

7.5 The BUYER is responsible for checking the product as soon as she/he receives it and when she/he sees a problem with the product caused by the cargo, not accepting the product, and keeping a report to the cargo company official. Otherwise, the SELLER will not accept responsibility.

7.6 Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, you can contact us at shop.moltr@molgroup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

7.7 The SELLER is required to return all collected payments, excluding shipping costs, within 14 days of receiving the product back, conducting all necessary product examinations and receiving notification of the buyer's exercise of the right of withdrawal. The buyer is responsible for the shipping fee. If any damage caused by the customer is detected on the product subject to the right of withdrawal, the refunded fee will be refunded to the seller after deducting the amount of damage. The SELLER will make all the refunds at the same time, using the same payment method as the customer used when purchasing, and without incurring any expense or obligation to the BUYER.

7.8 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items are second handed and its rust, shape change, damage, cracks, scratch formed when they were being used in ships are parts of the items. It cannot be the reason for refund. In case of cargo damage or the delivery of demolished items. The refund will be fully taken care of the seller.

7.9 BUYER must send the product back to the seller within 10 days from the date on which he/she sends the notification regarding the use of the right of withdrawal to the seller.